Frequently Asked Questions

Questions asked about our products. Check out the most common questions or click the tab of the topic that best matches your question. If you still have issues/questions, please don’t hesitate to contact our support staff.

How do I change shoe color?

  • Click Menu on the HUD.
  • Click the Shoe button on the SL menu that pops up.
  • Click the button for the color you want.

I can't find my skin on the website

Try using one of the skins or generic tones that are already in the database for that brand. Often these will work! You can also request a new skin

My skin doesn't match

Fit, Windlight, and Graphics Settings will affect the skin match. Check out the guide to Ensure a Perfect Match

The skin matching website isn't working!

I selected my skin on the site, but it is not applied to my foot

Click the HUD’s Sync button to update the HUD with your selection. Then click the swatch on the HUD to apply it to the foot.

My feet are sinking!

This bug is most common when standing on prims or mesh at altitude and shouldn’t happen when standing on the ground. Since Gos Boutique shoes are rigged mesh and cannot be moved on the avatar, here are some things the try to resolve the sinking.

  • Make sure you are wearing the correct shoe base. You should only wear the included shoebase.
  • If you have an AO, turn it off and back on.
  • Adjusting your shape’s Hover value temporarily may help. Edit Shape > Body and set Hover to 51. Save the change. Then go back and Edit Shape > Body and set Hover back to 50 and save.

As a last resort if these suggestions do not work for you, Edit Shape > Body > Hover 51 and save the change.

Can I manually enter an RGB value?

The OneTime System does not allow for the manual entry of RGB values. RGB tends to make mesh appear “flat”. The OneTime system uses HSL to help your feet look their best. Visit our Video Tutorials to see why!

Why do I have to enable Basic Shaders and Atmospheric Shaders?

There is a SL Viewer Rendering bug that results in a large discrepancy in the lighting between the SL avatar attached rigged mesh prims. Having both Shaders enabled eliminates this discrepancy. Please see the SL Jira for more information.

Why do I have to use CalWL Windlight setting? Why match on CalWL?

We match skins using the CalWL Windlight setting. This full bright setting allows us to provide a perfect match for the true skin color without any interference from a Windlight setting’s light influence. Download and set up CalWL.

I see a bunch of yellow triangles when I wear my shoes/feet.

This is a viewer issue, not an issue with the product. Some things that may help

  • Relogging
  • Clearing the SL cache

The Firestorm wiki page contains some helpful suggestions that can be used on other viewers as well.

What is Standard Sizing?

Standard Sizing was created to standardize avatar shapes so that rigged mesh clothing can fit most adult avatars. This gives us a common ground for purchasing and creating rigged mesh clothing. There are fives sizes that represent the most common adult avatar sizes – XXS, XS, S, M, and L. You can download the Standard Sizing Package from the Marketplace for more information.

How do I know if I'm a standard size?

The fit of Gos Boutique’s footwear is affected by three shape settings: body fat, leg muscle, and knee angle. The table below lists the standard sizes and the appropriate shape values for each size. Your shoes will fit best if your shape matches these settings.

Size Body Fat Leg Muscle Knee Angle
XXS 0 40 50
XS 5 45 50
S 7 50 50
M 11 56 50
L 24 69 50

What if I'm not a standard size?

If your shape is modifiable, edit and adjust the settings for the appropriate size as listed in the table below. We recommend making a copy of your shape prior to making any changes in case you don’t like them. If you do not wish to change your shape, switching to the short sheath using the OneTime HUD Menu may help.

Size Body Fat Leg Muscle Knee Angle
XXS 0 40 50
XS 5 45 50
S 7 50 50
M 11 56 50
L 24 69 50

What if my shape is No Mod?

If your shape is not modifiable, you can download the Standard Sizing Package from the Marketplace and use one of the base shapes to create your own shape. If you do not wish to change your shape, switching to the short sheath using the OneTime HUD Menu may help.

I'm a standard size, but my feet don't fit!

The most common cause of poor fitting is a knee angle that is not set to 50. To check and edit your knee angle:

  1. Make a copy of your shape.
  2. Right click your avatar and edit your shape.
  3. Click on the Legs tab
  4. Scroll down to the bottom of the leg settings. Knee Angle is second from the bottom.
  5. Change this to 50 and save your appearance.

Due to the nature of mesh clothing, changes to this value should not make a noticeable difference to your avatar’s appearance but will greatly help with the fit of rigged mesh footwear.

If your knee angle is set to 50 and you are still having issues, your problem may be due to your WindLight setting and/or Graphics settings. Check out the quick guide to Ensure a Perfect Match.

Can I manually enter an RGB value?

The OneTime System does not allow for the manual entry of RGB values. RGB tends to make mesh appear “flat”. The OneTime system uses HSL to help your feet look their best. Visit our Video Tutorials to see why!

The Easy Matches don't match my skin! or I have an ugly line across my ankle.

      Check out the quick guide to

Ensure a Perfect Match

      .

If your skin still does not match, submit a skin request.

What skins have been pre-matched?

Check out our list of Pre-Matched Skin Brands. With over 6200 skins, we can’t list out every skin in our database, but a CSR can check for a specific skin. And you can always request a new skin.

I can't find my skin on the website

Try using one of the skins or generic tones that are already in the database for that brand. Often these will work! You can also request a new skin

I requested a skin, why hasn't it been added?

We cannot guarantee turnaround time on skin requests. Skin matches may take several days to complete. In the meantime, please use Manual Match or try another similar match for that brand. You will be notified by a team member once your request has been reviewed. We will make every attempt to at the very least provide you with skin presets for a manual match.

How do I use Manual Match?

Check out the Manual Match section of our Manual or watch one of our Tutorial Videos.

Why do I have to enable Basic Shaders and Atmospheric Shaders?

There is a SL Viewer Rendering bug that results in a large discrepancy in the lighting between the SL avatar attached rigged mesh prims. Having both Shaders enabled eliminates this discrepancy. Please see the SL Jira for more information.

Why do I have to use CalWL Windlight setting? Why match on CalWL?

We match skins using the CalWL Windlight setting. This full bright setting allows us to provide a perfect match for the true skin color without any interference from a Windlight setting’s light influence. Download and set up CalWL.

I clicked on my skin brand and nothing happens!

  • Return to the Users Skins page that displays your skin slots and force your browser to refresh by holding Control (CTRL) and pressing the F5 key.
  • See Troubleshooting the skin website.

My skin matches on the website are not appearing on my HUD. -or- My skin matches on my HUD are not showing on the website.

Click the HUD’s Sync button to update the HUD and website.

I selected my skin on the site, but it is not applied to my foot

Click the HUD’s Sync button to update the HUD with your selection. Then click the swatch on the HUD to apply it to the foot.

Nothing happens when I click Configure on the HUD

  • Make sure you are in an area with scripts enabled.
  • When you click Configure, an SL dialog menu will pop up on the upper right corner of the menu. Clicking the link in this menu box should send you to the website. If you do not have a menu, try removing and re-attaching the HUD. In most cases this resolves this problem.

I can't log in to the Gos Boutique website!

Login/Passwords are not required. If you are being prompted to login, check that your browser, or an Add On, is not blocking cookies. Cookies must be enabled for your Web Browser. See Troubleshooting the skin website for more information

Can I use SL's internal Web Browser?

You can, but it is not recommended. Cookies and Javascript must be enabled via Preferences.

I bought multiple colors or a fatpack and only have one pair of shoes, how do I change my shoe color?

  • Click Menu on the HUD.
  • Click the Shoe button on the SL menu that pops up.
  • Click the button for the color you want.

Some of the textures on my Colour+ shoes are grey or missing.

Click Menu on your OneTime HUD and then click the Colour+ Sync button. The click Texture and try to apply the new color.

My Metallic Paris colors are not showing up.

Metallic shades CANNOT be added to earlier Paris releases. Already own Paris? Wear the METALLIC shoe and click MENU on the Onetime Skin Matching HUD and then Colour+ Sync. The METALLIC shoe will show all colors.

My Pastel Lauren colors are not showing up.

Pastel shades CANNOT be added to earlier Lauren releases (e.g. Jewel shades, Silver, Truffle shades, Flora). Already own Laurens? Wear the PASTEL shoe and click MENU on the Onetime Skin Matching HUD and then Colour+ Sync. The PASTEL shoe will show all colors.

My feet are sinking!

This bug is most common when standing on prims or mesh at altitude and shouldn’t happen when standing on the ground. Since Gos Boutique shoes are rigged mesh and cannot be moved on the avatar, here are some things the try to resolve the sinking.

  • Make sure you are wearing the correct shoe base. You should only wear the included shoebase.
  • If you have an AO, turn it off and back on.
  • Adjusting your shape’s Hover value temporarily may help. Edit Shape > Body and set Hover to 51. Save the change. Then go back and Edit Shape > Body and set Hover back to 50 and save.

As a last resort if these suggestions do not work for you, Edit Shape > Body > Hover 51 and save the change.

I see a bunch of yellow triangles when I wear my shoes/feet.

This is a viewer issue, not an issue with the product. Some things that may help

  • Relogging
  • Clearing the SL cache

The Firestorm wiki page contains some helpful suggestions that can be used on other viewers as well.

I don't have an Accessories option on my HUD Menu (for addon products only)

  • You must be wearing V2 Flat Feet. If not, you can update by clicking the Menu button on the HUD and then the Update button. A free update will be sent to you.
  • You must be wearing feet *and* the accessory along with the HUD to see the Accessories button

How do I change the colors of my Add On? (for addon products only)

  • Click the Menu button on the HUD.
  • Click the Accessories button on the SL menu that pops up.
  • Click the Name of the Accessory you are wearing. (e.g. Flip Flops)
  • Click the Part of the Accessory you are wearing. (e.g. Sole)
  • Click the Color (e.g. Red)
  • There may be varying submenus for each accessory. Make selections as needed.

What permissions are Gos Boutique products? Can they be changed?

Almost all Gos Boutique products are Copy/No Mod/No Transfer. These cannot be changed.

How do I send a gift to a friend?

Gos Boutique and Gos Bordello products may be sent as gifts through in-store vendors and on our Marketplace store. See Shopping @ Gos Boutique for more information.

Do you sell gift cards?

Gift cards may be purchased through the in-store Gift Card vendor. See Shopping @ Gos Boutique for more information.

What is Colour+

Colour+ gathers your shoe colors and enables you to mix and match the colors of a particular style without the need for updaters or other scripted objects. If you buy a pair of red shoes marked with the colour+ symbol along with the same style but in white then both texture options will magically appear in the Menu. All you need to do is to rez or wear each pair in turn to let the system know you’re the owner of both.

How does Colour+ work? How do I add colors to my shoe?

Wear each color of the same style shoe at least once. After the colors have been worn once, those colors and related options will be available on all like styles. e.g. Wearing a White Lauren and a Black Lauren will make both shoes have white and black options.

How do I know if a shoe supports Colour+?

Shoe styles that support colour+ will be easily identified by a red logo in the top right hand corner of their supporting posters and vendor images.

Will you update older shoes to support Colour+?

We regret that older styles cannot be updated to carry this system.

Some of the textures on my Colour+ shoes are grey or missing.

Click Menu on your OneTime HUD and then click the Colour+ Sync button. The click Texture and try to apply the new color.

My Metallic Paris colors are not showing up.

Metallic shades CANNOT be added to earlier Paris releases. Already own Paris? Wear the METALLIC shoe and click MENU on the Onetime Skin Matching HUD and then Colour+ Sync. The METALLIC shoe will show all colors.

My Pastel Lauren colors are not showing up.

Pastel shades CANNOT be added to earlier Lauren releases (e.g. Jewel shades, Silver, Truffle shades, Flora). Already own Laurens? Wear the PASTEL shoe and click MENU on the Onetime Skin Matching HUD and then Colour+ Sync. The PASTEL shoe will show all colors.

How do I send a gift to a friend?

Gos Boutique and Gos Bordello products may be sent as gifts through in-store vendors and on our Marketplace store. See Shopping @ Gos Boutique for more information.

Do you sell gift cards?

Gift cards may be purchased through the in-store Gift Card vendor. See Shopping @ Gos Boutique for more information.

How do I get my 10% store credit?

The 10% store credit benefit is only available to members of the GOS BOUTIQUE group. Activate the GOS BOUTIQUE group and then pay the vendor. The vendor will then update your store credit balance.

This discount does NOT apply to GOS COLLECTIVE members.

A standard 2% store credit is given to all non-group members

See Shopping @ Gos Boutique for more information.

What about Group Gifts?

In addition to a 10% store credit, group gifts will be available in-store throughout the year to Gos Boutique group members. Gifts are not done on a scheduled basis. To notify the group, a blog post and multiple group notices will be sent. These exclusive group gifts will be available in-store for 2 weeks and then removed permanently. The group join fee will be raised to 500L when a group gift is available.